![]() ![]() We recommend that you create a new Admin account directly in Jira, and use that for the qTest integration.Ĭonnection failed. This error occurs when a customer uses a Jira account that is validated by single sign-on (Crowd). QTest Manager to Jira integration fails due to " Invalid Credentials" Please open the firewall to the following IPs to allow qTest Manager to communicate with your On-Premise Jira instance. This error is usually due to incorrect firewall settings. Issue Connecting from On-Premise Jira to On-Demand qTest On-Premise Jira to On-Premise qTest connection is successful, but cannot retrieve requirements into qTest Please contact us at and we will be happy to help you resolve this issue. We have packaged a separate connector that will resolve issues with this integration. This error occurs when the Jira On-Premise version is hosted by a 3rd party provider or hosting service, which will enact stricter timeout limits on record retrievals. ![]() On-Premise Jira system crashes when setting up Jira Integration: qTest Enterprise add-on We will explore options with you to set up the integration while maintaining the security and integrity of the data in your Jira instance. This error message is displayed when this instance of Jira uses SSL encryption. Received fatal alert: bad_record_mac message. ![]() QTest Manager Jira connection dialog box displays Connection failed. The account used for the integration must have permissions to create objects in Jira that will be mapped to Defects (such as, issues, tasks, etc.). QTest Manager Jira connection dialog box displays Index:0, Size: 0 error message.Įnsure the Jira account integrated with qTest Manager has Jira System Administrator Global Permissions assigned to it. If the connection between qTest Manager and Jira fails, here are some common errors and solutions. How do I troubleshoot my Jira connection? ![]()
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